Refund policy

At Molly Rebel, we want you to feel confident about every purchase. If something isn't the right fit or doesn't work for you, our Customer Care Team is here to help make the return process straightforward.

1. Return Window

Eligible items may be returned within 30 days from the date your package is delivered.

To qualify for a return, items must:

Be unworn and unused
Remain in original condition
Have original tags attached
Be free of makeup, perfume, deodorant, stains, or other marks
Not have been washed, altered, or damaged
Be securely packaged for return shipment

Items that show signs of wear or do not meet these conditions may not be accepted.

2. Items We Cannot Accept

For hygiene and safety reasons, certain products are not eligible for return, including:

Final Sale merchandise
Gift Cards
Bodysuits
Swimwear without its original hygiene protection
Lingerie and intimate apparel
Earrings
Hair accessories
Beauty products
Personalized or customized products

Products identified as Final Sale cannot be returned or exchanged.

3. Starting A Return

Please contact our Customer Care Team before mailing your return.

Send us the following information:

Order number
Full name
Email address used for your purchase
Product(s) you wish to return
Reason for the return

After your request has been reviewed, we will provide the applicable return instructions.

Email:
studio@mollyrebel.com

Please do not send a return package to our business address unless our team specifically provides those instructions.

4. Return Shipping Costs

Unless you received an incorrect, damaged, or defective item, return shipping costs are the customer's responsibility.

We recommend selecting a shipping service that provides tracking.

Please keep your shipping receipt and tracking number until your return has been fully processed.

5. Return Tracking

Once your return has been shipped, use the tracking number supplied by your carrier to monitor its progress.

You may also use 17TRACK to view available transportation updates.

Track Your Return with 17TRACK

Please note that a tracking status showing "Delivered" confirms that the carrier has reported delivery. It does not mean that Molly Rebel has completed its inspection or approved the refund.

6. Return Inspection

After your package reaches us, the returned merchandise will be reviewed to confirm that it meets our return requirements.

We may check for:

Signs of wear
Missing tags
Stains or odors
Washing or alterations
Damage
Overall product condition

If the returned item does not meet the requirements, the refund may be declined.

7. Refunds

Once your return has been approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to be processed after approval.

Your bank, credit card company, or payment provider may require additional time before the funds appear in your account.

Original shipping charges are generally non-refundable unless the issue was caused by an error on our part.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

Order number
Clear photos of the item
Photos of the packaging, if relevant
A description of the problem

Our team will review the information and determine the appropriate resolution.

9. Missing Refund

If your refund has been approved but you have not received it:

Check your bank account again.
Contact your card issuer or payment provider.
Contact your bank regarding possible processing delays.

If you have completed these steps and the refund is still unavailable, please contact us at studio@mollyrebel.com.

10. Order Changes & Cancellations

Orders may begin processing shortly after they are placed.

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered fulfillment or been shipped.

11. Contact Us

For questions about returns, refunds, or your order: